[Docs](https://getstepzy.com/docs)Troubleshooting

Troubleshooting

# Workouts missing from Stepzy

Stepzy lists whatever Apple Health holds. If a session is missing from Stepzy, the question is almost always whether it reached Health at all, and whether Stepzy is allowed to read it.

## 1. Check the filter

The Workouts tab opens on Walk/Run, which hides everything else. Switch to All before assuming a session is missing. See [Workout history](https://getstepzy.com/docs/workouts).

## 2. Pull down to refresh

Swipe down on the workout list to re-query Apple Health. A workout finished on an Apple Watch can take a minute or two to transfer.

## 3. Check it is in the Health app

Open Health, go to Browse, then Activity, then Workouts. If it is not there, Stepzy cannot show it - the problem sits between the recording app and Health, not with Stepzy.

## 4. Check workout permissions

In Health, tap your profile picture, then Apps & Services, then Stepzy, and confirm Workouts and Workout Routes are both on. Workout Routes is the one people miss - without it you get the workout but no map and no [flyover](https://getstepzy.com/docs/route-flyover).

## 5. Missing stats rather than a missing workout

Sections appear only when the data exists. Common causes:

| Missing | Usual reason |
| --- | --- |
| Route map | Indoor workout, or no GPS recorded |
| Heart rate and zones | No heart rate samples - needs an Apple Watch or a paired monitor |
| VO2 max, HRV, breathing | Only written by an Apple Watch under specific conditions |
| Steps | Not every workout type produces step samples |

Stepzy does not record workouts

Start sessions in Apple's Workout app or another app that writes to Health. Stepzy reads and analyses what is already recorded.

## Frequently asked questions

### Do third-party workouts show up?

Yes, as long as the app writes into Apple Health.

### Why does one workout appear twice?

Two apps have each written their own session for the same activity. Delete the duplicate in the Health app and Stepzy will follow.

### Do old workouts from before I installed Stepzy show up?

Yes. Stepzy reads your whole Health history, not just what happened after installation.

Related guides

[Workout history →](https://getstepzy.com/docs/workouts)[Workout details →](https://getstepzy.com/docs/workout-details)[Apple Health permissions →](https://getstepzy.com/docs/apple-health-permissions)[3D route flyover →](https://getstepzy.com/docs/route-flyover)

[← PreviousApple Watch out of sync](https://getstepzy.com/docs/apple-watch-sync)

Stepzy is free on the App Store, for iPhone and Apple Watch.

[![Download on the App Store](https://tools.applemediaservices.com/api/badges/download-on-the-app-store/black/en-us?size=250x83)](https://apps.apple.com/us/app/stepzy-smart-step-counter/id6758810944)

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_Source: [https://getstepzy.com/docs/missing-workouts](https://getstepzy.com/docs/missing-workouts). Site index: [llms.txt](https://getstepzy.com/llms.txt). Sitemap: [sitemap.xml](https://getstepzy.com/sitemap.xml)._